Privacy Policy

Privacy Policy Guru88 — Protection of Your Personal Data

At Guru88, your privacy is our priority. This document clearly explains how we collect, use, store, and protect the personal information of every member.

Last updated: January 2026

Important Notice: This Privacy Policy describes Guru88's data protection practices and your rights as a member. By using our platform, you agree to the collection and use of information as outlined in this document.

01 Introduction

Guru88 cares about the privacy of every member. As a responsible online casino platform, we are committed to ensuring your personal information is handled with care, kept secure, and managed in accordance with internationally recognised data protection standards.

This Privacy Policy applies to all users accessing the Guru88 platform through the official website at guru88.win, Android and iOS mobile apps, and any other digital channels operating under the Guru88 brand.

We understand that your trust in us depends largely on how we manage your personal data. As such, we always strive to operate with full transparency in every aspect of data handling — from the point of collection through to storage and disposal.

02 Information We Collect

Guru88 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

Category Example Information Purpose
Personal Identity Full name, date of birth, identity card number KYC verification, legal compliance
Contact Information Email, phone number, address Account communications, customer support
Financial Data Bank account number, transaction records Deposit and withdrawal processing
Technical Data IP address, device type, web browser Account security, platform improvements
Usage Data Gaming history, wagering records Personalise experience, responsible gaming

We never collect irrelevant or excessive information. Every piece of data requested has a clear and legitimate purpose within the context of our platform's operations.

03 How We Use Your Data

The information we collect is used for the following purposes, all aimed at enhancing your experience on the guru88 platform:

  • Processing account registration and verifying member identity through the mandatory KYC process
  • Processing deposit and withdrawal transactions securely and accurately
  • Providing effective and personalised customer support in Bahasa Melayu
  • Sending important notices relating to your account, security, and platform changes
  • Detecting and preventing fraud, money laundering, and suspicious activity
  • Personalising bonus offers and promotions based on your usage patterns
  • Complying with applicable legal and regulatory requirements
  • Improving platform design, performance, and overall user experience
  • Supporting responsible gaming programmes, including detection of at-risk gaming patterns

Guru88 does not use your personal data for third-party marketing purposes without your consent. All marketing communications from us relate exclusively to Guru88 services.

04 Information Sharing & Disclosure

Guru88 does not sell, rent, or trade members' personal information to third parties without your consent. However, there are limited situations where we may need to share information with certain parties:

  • Payment Service Providers — local banks, e-wallet operators, and payment processors used to facilitate your financial transactions
  • Game Software Providers — third-party companies that provide games on our platform, which may receive limited game session data
  • Authorities & Regulatory Bodies — when required by law, court order, or the relevant regulatory authority
  • Audit Partners — independent bodies that verify the fairness of our games and our platform's compliance with industry standards
  • Technical Service Providers — including cloud hosting and cybersecurity services that help us operate the platform securely

All third parties we work with are required to comply with strict data protection standards and may only use your information for the specified purposes. We do not permit any party to use your data for their own interests.

05 Security & Data Protection

Guru88 invests seriously in security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

  • Advanced data encryption using 256-bit SSL protocol for all data transmissions
  • Two-factor authentication (2FA) to protect access to your account
  • Round-the-clock 24/7 monitoring of suspicious activity across our systems
  • Passwords are stored using irreversible one-way hashing methods
  • Strict internal access controls — only authorised staff can access sensitive member data
  • Regular security audits by independent parties to identify and patch any vulnerabilities
  • Encrypted data backups stored at a secure, separate location

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law.

06 Cookies & Tracking Technologies

The guru88 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies — required for core platform functions such as login and session management. The platform will not function properly without these cookies
  • Performance Cookies — collects information about how you use our platform, helping us identify areas for improvement
  • Functional Cookies — allows the platform to remember your preferences such as language, display settings, and login information
  • Analytics Cookies — helps us understand overall platform usage patterns for continuous improvement purposes

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality or user experience of the Guru88 platform.

07 Your Rights as a Member

As a guru88 member, you have certain rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights:

Rights Privacy You

Guru88 fully recognises and respects your personal data rights.

Right of Access

You have the right to request a copy of all personal information we hold about you at any time.

Right to Rectification

If your information is inaccurate or out of date, you have the right to request that we correct or update it.

Right to Erasure

In certain circumstances, you may request that we delete your personal data, subject to legal requirements.

Right to Restriction

You may request that we restrict the processing of your data in certain situations as provided by law.

Right to Portability

You have the right to receive your personal data in a structured format that can be transferred to another platform.

Right to Object

You may object to the processing of your data for direct marketing or profiling purposes at any time.

08 Data Retention Period

Guru88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

  • Active account data — retained for the duration your account remains active and in use
  • Financial transaction records — retained for a minimum of 5 years in accordance with financial compliance and anti-money laundering requirements
  • Activity & security logs — retained for 12 months for security investigation purposes if required
  • Customer support communication data — retained for 2 years after the case is resolved
  • Closed account data — basic information is retained for the period stipulated by law before being securely disposed of

When your data is no longer needed, we will securely dispose of it using irreversible deletion methods. We do not retain data longer than necessary.

09 Changes to This Privacy Policy

Guru88 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle your personal data.

When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this document
  • Sending a notice to your registered email address if the changes materially affect your rights
  • Displaying a clear notice on our platform for a set period after the changes take effect

We encourage you to review this Privacy Policy periodically. Continued use of the Guru88 platform after any changes means you have read and accepted the latest version of this policy.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

  • Live Chat — available 24/7 directly within the guru88 platform for immediate response
  • Privacy Email[email protected] for privacy and data protection enquiries
  • FAQ Section — visit the FAQ us for answers to frequently asked questions about privacy

We are committed to responding to all privacy-related enquiries within 3–5 business days. For cases requiring in-depth investigation, we will keep you informed of progress within 14 days.

Reminder: Guru88 will never ask for your password or sensitive financial information via email or live chat. If you receive any such communication claiming to be from Guru88, please disregard it and report it to us immediately.

Why Your Data Secure With Us

Six layers of protection ensuring your privacy is always maintained on the Guru88 platform.

End-to-End Encryption

All data transmitted between your device and guru88's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Two-Factor Authentication

Guru88's 2FA system ensures only you can access your account. Even if someone else knows your password, your account remains secure without the second verification code.

Limited Data Access

Only specifically authorised Guru88 staff may access sensitive member data. All access is logged and regularly audited to prevent any internal misuse.

24/7 Threat Monitoring

Guru88's security system monitors for suspicious activity at all times. Any unauthorised access attempts are automatically detected and blocked in real time.

Secure Data Storage

Your data is stored on encrypted servers, protected by multi-layered firewalls, and securely backed up at separate locations to ensure service continuity.

Regular Independent Audits

Guru88's privacy and security practices are regularly assessed by independent third-party auditors to ensure we consistently meet the highest data protection standards in the industry.

Your Privacy is Protected. Ready to Get Started?

Now that you understand guru88's commitment to your privacy, join us and enjoy a safe, transparent, and exciting online casino experience alongside millions of other members.

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